Thin Client not showing up in HPDM

[MrThinClientPoo]

Hello,

New memeber here, first experiance into HP thin clients!

I'm trying to get my new MT20s set up in HPDM and I'm having no luck. I have the server installed and I have the HPDM server/gateway IPs set up on DHCP tag 202. I can see these settings applied in the network log window (although the addresses in quotes while they are not in DHCP).

But I still do not see the thin client in the managment console and I have no idea why.

Is there a good simple quick-start guide that I could follow to make sure I've at least got the basiscs right?

Thanks,

Doug

[MrThinClientPoo]

Kept on digging, wire shark shows the TC open a connection to the HPDM / DHCP server, and found the gateway log I can see it reporting, but still nothing shows up in the console.

<Report Type="Startup" Version="3" MinorType="Start">
  <Device ID="3C:52:82:---------">
    <Status>on</Status>
    <Agent>
      <AgentVersion>4.7.3671.25307</AgentVersion>
      <Interval>1440</Interval>
      <NICs>
        <NIC MACAddress="10:F0:05:61:53:2D" IpAddress="192.168.1.51" NetMask="255.255.255.0" Network="192.168.1.0"/>
        <NIC MACAddress="3C:52:82:-------" IpAddress="0.0.0.0" NetMask="0.0.0.0" Network="0.0.0.0"/>
      </NICs>
      <HostName>HP3c52823b870f</HostName>
      <ProductType>HP mt20 Mobile Thin Client</ProductType>
      <ProductVersion>T7X62022</ProductVersion>
      <OsType>HPThinPro6_64</OsType>
      <OS>ThinPro 6.2.0</OS>
      <EWFStatus>NA</EWFStatus>
      <BaseSnapshot>ZmFjdG9yeQ==</BaseSnapshot>
      <OSConfiguration>ThinPro</OSConfiguration>
      <InventoryMD5/>
      <SerialNumber>5CD71-----</SerialNumber>
      <PreAssign/>
      <BiosVersion>P89 Ver. 01.00</BiosVersion>
      <AssetTag>5CD71-----</AssetTag>
      <HaveTPMModule/>
      <TPMOwned/>
    </Agent>
    <Key Hash="C2BE03C762E808EA459502DFD21138C5" ExpirePeriod="0"/>
  </Device>
</Report>

2017-08-20 16:36:50 INFO  [5200] util\startup.cpp@112 Parse xml of startup report.
2017-08-20 16:36:50 INFO  [5200] util\startup.cpp@127 Get the type of startup report.
2017-08-20 16:36:50 INFO  [5200] util\startup.cpp@144 Judge if it is a thin report.
2017-08-20 16:36:50 INFO  [5200] util\startup.cpp@151 Get the <Device> element of startup report.
2017-08-20 16:36:50 INFO  [5200] util\startup.cpp@169 Set the Agent object with the values of startup report.
2017-08-20 16:36:50 INFO  [5200] util\startup.cpp@174 Get the <Key> element from startup report.
2017-08-20 16:36:50 INFO  [5200] util\startup.cpp@190 Get the <Agent> element from startup report.
2017-08-20 16:36:50 INFO  [5200] util\startup.cpp@240 Parse startup successfully.
2017-08-20 16:36:50 INFO  [5200] ReportMgmt\ReportReceiver.cpp@2927 Add/Update Agent to map.
2017-08-20 16:36:50 DEBUG [5200] ReportMgmt\ReportReceiver.cpp@2936 setAgentEx() return 0
2017-08-20 16:36:50 INFO  [5200] ReportMgmt\ReportReceiver.cpp@2947 Check tasks to reply ACK.
2017-08-20 16:36:50 INFO  [5200] TaskMgmt\BuddyWOL\BuddyManager.cpp@162 update device 3C:52:82:------ to 1.
2017-08-20 16:36:50 INFO  [5200] TaskMgmt\BuddyWOL\BuddyManager.cpp@314 updateDev=1
2017-08-20 16:36:50 INFO  [5200] ReportMgmt\ReportFile.cpp@60 Write 00:0C:29:------- 0 report to C:\Program Files (x86)\HP\HP Device Manager\Gateway\.report/report1 successfully.
2017-08-20 16:36:51 INFO  [1056] ReportMgmt\ReportSender.cpp@173 Start to connect to HPDM server.
2017-08-20 16:36:51 INFO  [1056] ReportMgmt\ReportSender.cpp@180 Start to get the content of report.
2017-08-20 16:36:51 DEBUG [1056] ReportMgmt\ReportSender.cpp@191 Use ssl connection to send report.
2017-08-20 16:36:51 DEBUG [1056] ReportMgmt\ReportSender.cpp@110 Prepare to build up SSL connection.
2017-08-20 16:36:51 DEBUG [1056] ReportMgmt\ReportSender.cpp@114 Send EncryptRequestReport:
Length:0

Compress:no

Version:4

TaskID:0

TaskType:EncryptRequestReport

Address:00:0C:29:--------

[NAVM · Accepted solution]

Hello  Doug,

Check if you have service pack updated on HPDM try FTP of Update center on HPDM console to get the service pack download.

That should take care of it..

[MrThinClientPoo]

Hello,

Yes that did work (Opened a case with support as well) had to dance around some drive space issues but after update was installed the device showed up.

Thanks,

Doug

[NAVM]

Thats Wonderfull

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