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‎08-20-2024 12:17 PM

HP Recommended

Hello Team, 

We are experiencing an issue after updating the firmware of the HP Engage One POS. The issue mentioned is the USB Controller Error message that appears. Right when it appears the CDS starts mirroring and the Configurations set does not change the screen back. 

We know its not the app as the old Version 1.04.05-2412 RD2A.211001.002 worked before updating it to the newest one. Attaching the image of the issue. This happens randomly and it messes with the CDS configurations. unnamed (10).jpg

Category:
1 REPLY 1

‎08-23-2024 05:18 AM

HP Recommended

Hi @Se53,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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