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HP Recommended
HP M27fq QHD Monitor

Hi

I bought a HP M27FQ Qhd monitor from HP Store India.

The monitor was delivered and I registered it for warranty on HP Site.

Within 3-4 days, it developed some faults as I could see some horizontal lines on the screen.

Spoke to HP Support and showed them the issue, They advised it to be replaced and I got a new monitor delivered within 3-4 days.

Now the issue is I m trying to register the new M27FQ QHD monitor with the serial number on the HP Website and it says product not found.

I have tried to reach HP Support and they have been absolutely of no real help for the last one month.

The Customer Service Head of India sends a standard email on a daily basis for my case that it is being looked into with no real progress. 

It has been more than a month and they keep on asking the same stuff like new serial number , sales invoice etc inspite of giving them all they need multiple times.

I m really stuck here with no real progress as there is no way of escalating to a higher level.

The emails come from CSS Head India and when I ask why is it taking so long, they have no answer.

They send me a standard templated email every day saying the issue is being looked upon by a team.

I wouldn't advise anyone now to buy from HP Store.

With this kind of experience I would rather go with Amazon as their customer service is far better I believe.

Can someone see this and take it up higher further or at least give me an contact to speak to someone higher.

I m tired of getting standard templated emails with no resolution.  I have a case ID if someone can help me out.

Thanks

Srinivas

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.