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- Unable to Register HP Monitor for Warranty

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06-30-2023 01:27 PM
Hi
I bought a HP M27FQ Qhd monitor from HP Store India.
The monitor was delivered and I registered it for warranty on HP Site.
Within 3-4 days, it developed some faults as I could see some horizontal lines on the screen.
Spoke to HP Support and showed them the issue, They advised it to be replaced and I got a new monitor delivered within 3-4 days.
Now the issue is I m trying to register the new M27FQ QHD monitor with the serial number on the HP Website and it says product not found.
I have tried to reach HP Support and they have been absolutely of no real help for the last one month.
The Customer Service Head of India sends a standard email on a daily basis for my case that it is being looked into with no real progress.
It has been more than a month and they keep on asking the same stuff like new serial number , sales invoice etc inspite of giving them all they need multiple times.
I m really stuck here with no real progress as there is no way of escalating to a higher level.
The emails come from CSS Head India and when I ask why is it taking so long, they have no answer.
They send me a standard templated email every day saying the issue is being looked upon by a team.
I wouldn't advise anyone now to buy from HP Store.
With this kind of experience I would rather go with Amazon as their customer service is far better I believe.
Can someone see this and take it up higher further or at least give me an contact to speak to someone higher.
I m tired of getting standard templated emails with no resolution. I have a case ID if someone can help me out.
Thanks
Srinivas