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iliyas1985
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Unable to dispute the warranty

HP Recommended
ProDesk 600 G3 Desktop Mini PC
Microsoft Windows 10 (64-bit)

Hello.

I have bought a new HP ProDesk 600 G3 Desktop Mini PC one week ago with the warranty of 3y/3y/3y. However, both 'HP Support Assistant' and 'HP Product Warranty Check' show that warranty period has started at 4 December 2017 and that I have 4 months less that I need.

Also I have the same problem with a new HP EliteBook Folio 1040 G3.

Both of itmes I bought from eBay USA.

 

I am unable to process the dispute warranty on line section to rectify. I have followed instructions to dispute the warranty, however I am not being displayed the option in which I could do so.
What are my options?  Any help would be greatly appreciated.

I have the purchase receipt. 

 

4 REPLIES 4
banhien
Level 19
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@iliyas1985wrote:

... Both of itmes I bought from eBay USA.


Hi,

 

Is it from an HP Authorized retailer ?

 

Regards.

 

BH
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iliyas1985
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I don't know.

How is it possible to know on eBay?

Maybe you have more information if I send the SN?

Thanks.

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banhien
Level 19
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@iliyas1985

 

You don't know who is the vendor. How does HP know.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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iliyas1985
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I'll try to find out this information from the eBay seller

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