Update Agent fails on t510 HP Device Manager 5

[Nofeys]

Hello,

after Installation of HP Device Manager 5 i can't Update Agents, pull or push data on Thin Clients t510. t530 works well.

Error LOG:

2020-06-18 15:24:13: Map repository to: Master Repository
2020-06-18 15:24:13: Successfully sent task to the HPDM Gateway
2020-06-18 15:24:15: Task has been retrieved by the Agent.
2020-06-18 15:24:18: [Error code: 1068032] [Module: Agent] [Category: Remote file/directory operation]
2020-06-18 15:24:18: [Error Details]: Copy files using repository Master Repository.
Failed to download replace to /tmp from /Repository/Agents/HPThinPro5.
Failed to download hpdmagent.hpk to /tmp from /Repository/Agents/HPThinPro5.
Failed to execute Copyfile task.
ErrorCode: 1068032, Error Info:  ./port_layer/ftpclient/ShareFolderClient.cpp@867: Failed to mount,username:hay-emea\sa_hpdm, password:******, remote path://10.216.2.99/HPDM, locale path:/tmp/HPDMSamba/HPDM
./port_layer/ftpclient/ShareFolderClient.cpp@866: Mount faliled.
2020-06-18 15:24:18: Failed to execute UpdateAgent task.
2020-06-18 15:24:18: ErrorCode: 1068032
2020-06-18 15:24:18: Failed to execute common task.
2020-06-18 15:24:18: ErrorCode: 1068032

[DM-AJ]

Can you please provide more information:

1. What is the current agent version on that t510 unit?

2. What was the agent version on the t530 unit which did get updated?

3. Did the test pass on the master repository setting on the console?

4. Is the repository address "10.216.2.99" reachable from the t510 unit?