Warranty Issue

[Paul_C_1719]

I received this PC on 17 March 2023.  According to this app, the warranty expires on 17 April 2023.  I thought there was a 1-year initial warranty on the PC.  What gives here?

[DGroves]

depends, was this pc bought from a non HP authorized seller?

or from a HP authorized liquidator?

in both of the above cases the  company selling the system  (not HP) is responsible for any warranty

i find it unusual and suspect that HP had/has inventory sitting for almost a year which is why I'm leaning towards the non HP authorized seller situations but until more details are provided I can't be sure

[Paul_C_1719]

It was bought from Amazon.  They did offer an extended warranty,  but I want to get it from HP.  I just thought that the warranty started at the time of delivery.

[DGroves]

you most likely did not buy your HP system from amazon...............................

you bought your HP system from a seller who listed their items on the amazon marketplace

who was the seller?

if you look carefully you will see in the listing:

Sold and Shipped by Amazon:

These items have been purchased as inventory by Amazon. They're sold and shipped to you from an Amazon warehouse.  

Sold by Third-Party, Fulfilled by Amazon: These items are owned by an independent, third-party business and are shipped ahead of time to Amazon's warehouses

in both of the above listings the warranty can be from  Amazon/3rd party/or HP depending on how the seller purchased the HP inventory they are selling

the listing will state who is providing the warranty and if unclear always ask before buying!!!

[Paul_C_1719]

Bought from and sold by Amazon.  I always look for that, as I have had problems with third party sellers on Amazon.

[DGroves]

Amazon is not a authorized HP reseller, as such the warranty is through amazon not HP.

to confirm either HP support or email amazon support

the above statement on warranties is not a absolute one as HP/Amazon might come to a warranty arrangement for specific items, but this would be far and few and clearly spelled out 

[Paul_C_1719]

All this is not all that helpful.  My question remains:  Why am I not receiving a full 1 year's warranty based on the date I bought the PC?

[DGroves]

if you bought the system from amazon  IE- amazon bought the systems from HP and are directly selling them, then you will need to contact amazon on warranty related questions

if the system was bought from HP or a authorized HP reseller who sells on amazon then HP support can answer your question