• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Locked

‎07-10-2025 11:09 PM - last edited on ‎07-12-2025 05:10 AM by Moderator

HP Recommended
Product: HP ZBook Firefly 14 inch G11 Mobile Workstation PC (8K0G4AV)

Hi Team,

I would like to request a warranty replacement for one of our HP ZBook Firefly laptops due to physical damage.

The laptop has sustained damage to the HDMI port, USB-A port, and USB-C port on the left side — none of these ports are currently functional. Only one USB-C port on the device is still working.

The damage occurred when one of our employees took the laptop to the CISCO conference at Australia Square, Sydney on Tuesday, 8th July. At the venue, they handed their bag (containing the laptop) to the receptionist for safekeeping in a locker. Upon retrieving the bag after the event, they were informed that the bag had been thrown into a cupboard, which likely caused the damage.

Given the circumstances and the resulting hardware issues, I am raising this request for a warranty replacement for the affected laptop.

Best regards,
Nilaksh ChibDamaged parts highlighted with redDamaged parts highlighted with red

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.