cancel
Showing results for 
Search instead for 
Did you mean: 
Rozmere
New member
1 0 0 0
Message 1 of 2
243
Flag Post

Warranty can't be expired

HP Recommended
HP Pavilion Desktop 590-p0xxx
Microsoft Windows 10 (64-bit)

I bought this PC about 4 days ago, set it up and got a pop-up HP notification that my warranty expired. I tried to contact customer support and send a copy of my receipt but just got an auto response that didn't indicate that they would reply and so far they haven't. I feel very ignored but I need to know that this issue is resolvable, I use this PC for work and can not risk it being out of warranty.

I've tried to contact support again through chat but I have to enter my serial number in the process and since it thinks the warranty is expired it just sends me back to the automated chat assistant instead of a real agent, this is not helpful in any way. I have certain personal problems which makes calling them on the phone NOT a practical solution. What do I do?

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,757 17,739 985 854
Message 2 of 2
Flag Post
HP Recommended

@Rozmere

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation