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‎07-04-2020 02:11 AM

HP Recommended
Product: HP Pavillion All-In-One 24-x80020
Operating System: Microsoft Windows 10 (64-bit)

I just purchased (6/18/20) this desktop for a business that included Windows 10 Pro. When I started up the PC and attempted to activate the Windows 10 Pro OS, I received a notification that the product code had already been redeemed. The support assistant now tells me that my warranty is expired. I have a case with tech support regarding the owner domain that is incorrect and denies access to the administrator access. What are my options?

1 REPLY 1

‎07-04-2020 11:28 AM

HP Recommended

Hi @strategicservic

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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