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01-03-2019 10:19 PM
Welcome to the HP Support Community @JBR61
To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???
HP Notebook PCs - How Do I Find My Model Number or Product Number?
PLEASE DO NOT POST ANY SERIAL NUMBERS
01-03-2019 10:58 PM - edited 01-03-2019 11:01 PM
Your very welcome @JBR61
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