Why is HP shipping the product even after I have submitted a cancellation request a week prior?

[Akshbs]

I had placed the order for an HP Envy ba-100 laptop on November 1, 2021, and the estimated delivery date was given as December 2, 2021. I received a mail on December 1st that the delivery was delayed till December 27th. I immediately mailed customer care and asked them to cancel the product as I was leaving for my native permanently. They replied that I will receive an update on the cancellation in 1 or 2 days but for a week, I received no update on the cancellation despite mailing them repeatedly. I received a mail after a week that the order was shipped and will be delivered in the next 5 days. However, no one will be there at the delivery address to collect the laptop and now HP tells me that refund will only be possible if I return the product. I will not even be in the country to receive the product, let alone complete the return formalities and await a refund. I had bought this laptop as a gift for someone for the new year and I have not even got the refund to buy another gift. Thanks for ruining my holidays HP 🙂

[itsmyname]

@Akshbs -- However, no one will be there at the delivery address to collect the laptop,

If nobody is present to sign for the delivery, the delivery company should return the package to the seller.

Do you have a tracking-number for the shipment? If so, you can trace where it goes after the "non-delivery".

[praveenbv]

Hi@Akshbs,Welcome to the HP Support Community!

We'd love you have you join us as an HP new computer owner.  Smiling.

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