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Workstation Order Cancelation

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I ordered HP Z2 Mini G4 Workstation on May 3rd, the estimated ship date was Jun 10th. I got an email from HP the ship date is delayed for another 2 weeks. I requested (by email and phone call) to cancel the order and send me a confirmation the order was canceled. I didn't get a response to my emails, however, the HP agent over the phone told me it takes up to 10 days for HP to send me a confirmation and start processing the refund. Now this does not make sense at all. Why do I need to wait 10 days for the order to be canceled and then another week to receive the refund?

How do I get HP to confirm the order has been canceled?


Thank you,


HP Support Agent
HP Support Agent
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Hi @DavidJ99


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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