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‎11-26-2018 09:21 AM

HP Recommended
Product: Z2 G3 Mini
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've an HP Z2 G3 Mini workstation and am trying to get support for a problem. I've entered my serial number on the web site and I'm told I have 23 months support left, but on the same page I get "This product is no lnger serviced by HP. You may search for possible solutions on this support website.", and I'm unable to raise a support ticket.

 

So, am I supported or not? 

 

Many thanks in advance,

 

Colin

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2018 02:44 PM

HP Recommended

that's why your having a problem regestering a system made in germany on the US bebsite, you need to call HP and explane that you bought the system whil in germany and now have moved back to the us. they will most likely ask for proof of purchse to prove you are the orginal owner

 

contact HP customer support, the link is posted on the main HP support page

 

you can also try this number:

 

1 (650) 857-1501

View solution in original post

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3 REPLIES 3

‎11-26-2018 12:51 PM

HP Recommended

did you by chance buy this , or did you move to another region diffrent than the purchase region?

 

IE-bought system in us, but are now in UK

Was this reply helpful? Yes No

‎11-28-2018 10:42 AM

HP Recommended

I got it from eBay a couple of months back, think it came from Germany.

Was this reply helpful? Yes No

‎11-28-2018 02:44 PM

HP Recommended

that's why your having a problem regestering a system made in germany on the US bebsite, you need to call HP and explane that you bought the system whil in germany and now have moved back to the us. they will most likely ask for proof of purchse to prove you are the orginal owner

 

contact HP customer support, the link is posted on the main HP support page

 

you can also try this number:

 

1 (650) 857-1501

Was this reply helpful? Yes No
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