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essorkm
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chromebox CB1-014 slow motion failure Chrome OS missing or damaged

HP Recommended
HP Chromebox CB1-014
Chrome OS

Chromebox CB1-014 begins a slow death spiral. 

 

"chrome os missing or damaged" message begins sporadic appearance - recoverable by power on/off for 4-6 weeks

 

then near death: "chrome os missing or damaged" cannot be cleared by power on/off

 

(1) resuscitated by performing Chrome OS Recovery procedure - downloading Chrome OS to USB memory stick then booting chromebox from USB memory stick

 

recovery appears to complete normallly

 

then after few days use, "chrome os missing or damaged" begins to reappear..... go back to (1)

 

after several cycles, run hardware diagnostics to see if any memory, network, storage hardware problems

NO PROBLEMS FOUND

 

call HP Support - $250 repair charge, bbbbbb uuuuuu ttttttt one can buy a new model for similar cost

 

is HP planned obscolescence for a "disposable" device with 2 year life????

 

is there a bug in Chrome OS software which causes this slow deterioration, not unlike a gradual memory leak?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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@essorkm

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

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