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- HP Community
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- Business PCs, Workstations and Point of Sale Systems
- fan always running and wurring

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07-27-2020 06:53 AM
Hi, I have purchased 2 of these units from new and both are set up identical with windows 10 and sage accounting software.
However,with one of them the fan is always running and it isnt a consistent running,it speeds up and down.
It does this when nothing is running and ive tried disabling certain things in task manager and makes no difference.
Even booting safe mode it does the same.
The other unit makes no fan sound at all unless a high demand is placed on it etc.
Any help would be great as to return one of them would leave my whole accounting abilities disabled.
Cheers
07-29-2020 10:10 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please follow all the instructions in this Link: https://support.hp.com/in-en/document/c01007591 and let me know how it goes
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
07-30-2020 09:29 AM
hi,thanks for your reply.
I have tried lowering power settings,shuttong down processes and programs and nothing works.
Ive updated the bios too.
The only time ive managed to get the fan to stop whilst the computer is still on is putting it into sleep mode.
On doing this the screen goes blank and when i move mouse to start it up the screen activates and everything works for a minute with no fan noise then it comes back.
cheers
07-31-2020 05:57 AM
If the issue persists please contact HP Support in your region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee