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Zahir_Shah
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Message 1 of 3
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[serial number removed], Prodcut: W7U40USR#ABA

HP Recommended
HP Workstation Z 840
Microsoft Windows 7 (64-bit)

Respected Sir,

We are an engineering firm in Pakistan. We recently ordered a local vendor to arrange for us ' HP Workstation Z 840, Make\Origin : USA'.

 

The local vendor provided us the WorkStation on which a Tag bearing following information was given.

[serial number removed]

Prodcut: W7U40USR#ABA

When we entered this serial Number on HP Official Website it gave following message:

 
We were able to retrieve the warranty status but not all the product information tied with the serial number.  Sorry for the inconvenience.
Warranty status details for your product: Expired

Serial NumberUSH628L03K

Product NumberW7U40USR

 

Moreover when we removed the left side casing cover on the inside we observed the following Tag:

' This is the Product of China'

 

Now we want to know

1. ' Is this WorkStation a genuine Product of HP or Not ? '    

2. Is its make\Origin ' U.S ' or not ?

3. What else we can deduce from the information that is displayed by HP official website when the serial 

    Number is entered?

4. Should we reject this Workstation or is there anyway to accept it as we have not yet paid the amount to

    the local supplier.

 

Your early response will be highly beneficial for us.

Sincerely 

Zahir Shah, Principal Engineer

Pakistan. 

2 REPLIES 2
DGroves
Level 11
4,498 4,481 410 940
Message 2 of 3
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HP Recommended

the HP serial and product and region, All must match.......... IE-usa or europe or Far East and so on

 

you can not register a non usa (such as a system bought in europe) product on the usa HP site

 

your product number indicates that this system is a HP "Remarketed" system that only has a 1 Year Base Warranty

this is a system, that was returned to HP, and they inspected it and then offered it for resale at a discount, nothing wrong with HP doing  this as laws in most places prevent HP from selling it as new, and a reconditioned system will save you quite a bit of cash and the China label means the reconditioning was done in china

 

HP Z840 2P X E5-2620v3 512/16GB Rfrbd WS

 

you need to contact your local HP rep in your region and provide HP with the serial/model numbers and date of purchase

 

and byw, never ever post your serial number on the forum(s), please edit ypur post and remove this information

 

if you wish to contact HP USA directly  it's 1 (650) 857-1501

 

 

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Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 3 of 3
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HP Recommended

Hi

Remove the serial numbers please.

Why pay for something you don't want?

How did it get a W7 OS get installed on a 'new' PC that should only ship with W10 IMHO.

 

 

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