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12-08-2018 12:27 AM - last edited on 12-08-2018 08:55 AM by rick-s
Product: HP Workstation Z 840
Operating System: Microsoft Windows 7 (64-bit)
We are an engineering firm in Pakistan. We recently ordered a local vendor to arrange for us ' HP Workstation Z 840, Make\Origin : USA'.
The local vendor provided us the WorkStation on which a Tag bearing following information was given.
[serial number removed]
When we entered this serial Number on HP Official Website it gave following message:
We were able to retrieve the warranty status but not all the product information tied with the serial number. Sorry for the inconvenience.
Warranty status details for your product: Expired
Moreover when we removed the left side casing cover on the inside we observed the following Tag:
' This is the Product of China'
Now we want to know
1. ' Is this WorkStation a genuine Product of HP or Not ? '
2. Is its make\Origin ' U.S ' or not ?
3. What else we can deduce from the information that is displayed by HP official website when the serial
Number is entered?
4. Should we reject this Workstation or is there anyway to accept it as we have not yet paid the amount to
the local supplier.
Your early response will be highly beneficial for us.
Zahir Shah, Principal Engineer
2 REPLIES 2
12-08-2018 01:46 AM - last edited on 12-08-2018 08:55 AM by rick-s
the HP serial and product and region, All must match.......... IE-usa or europe or Far East and so on
you can not register a non usa (such as a system bought in europe) product on the usa HP site
your product number indicates that this system is a HP "Remarketed" system that only has a 1 Year Base Warranty
this is a system, that was returned to HP, and they inspected it and then offered it for resale at a discount, nothing wrong with HP doing this as laws in most places prevent HP from selling it as new, and a reconditioned system will save you quite a bit of cash and the China label means the reconditioning was done in china
you need to contact your local HP rep in your region and provide HP with the serial/model numbers and date of purchase
and byw, never ever post your serial number on the forum(s), please edit ypur post and remove this information
if you wish to contact HP USA directly it's 1 (650) 857-1501
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