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tpm issue

HP Recommended
hp laptop
Microsoft Windows 7 (64-bit)

when i tried to turn on Bitlocker, i got this error: "Compatible tpm not found".


I checked tpm.msc, and no data was available.

So i copied a tpm folder i had which had BiosConfigutility64 application file to the user's C:\Apps folder.


i opened cmd and run : "BiosConfigUtility64.exe /getConfig:biossettings.txt"


and run that application file.

I logged out.

Later wen user logged in with his credentials, he found some files missing in C:\Documents.

Can some one help me with this issue. I dont get how, where, why files were deleted.

Even all the printers his system was connected to were disconnected. 
When he clicked on windows icon, nothing "recents" showed up.

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Message 2 of 2
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HP Recommended

sigh,...people who ask for help and only post "Hp Laptop" will most likely not receive help as "HP Laptop" is not a valid product model as such we have no way to answer this question


please provide a HP laptop model number not all laptops come with a working TPM chip

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