Create an account on the HP Community to personalize your profile and ask a question
08-09-2021 11:49 PM - last edited on 08-10-2021 11:53 AM by MayS
I have a z800. It was unexpectedly powered down when I got back from Holiday.
After turning it on it shuts down itself a few times during Windows startup.
Later I saw it doing a windows update. (win10). I don't know if this is finished correctly.
When I go to the bios the computer stays up and running. So I guess it's not a power supply issue.
It keeps shutting down during windows startup.
Is that expected with the latest update and an old computer?
Solved! Go to Solution.
08-10-2021 12:35 AM
> It keeps shutting down during windows startup. Is that expected with the latest update and an old computer?
No, that is not expected.
On another computer, can you Download Windows 10 (microsoft.com)
and write the "installer" to one DVD-writable media, or to an 8 GB (or larger) USB memory-stick?
Then, boot your computer from this "installer", and choose "repair", instead of "install".
08-10-2021 01:30 PM
it's not rocket science,..................... your post STRONGLY indicates a corrupted OS or a misbehaving application
the one cure that is most likely to fix this is a OS reinstall followed by a application reinstall following a one by one app install procedure
08-12-2021 01:50 AM
you can do a "BIST" test on both supplies by removing all power connectors from the supply then connect it to mains power, if green light glows, and fan spins supply passes self test
Didn't find what you were looking for? Ask the community