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Calculator hp12c platinum

HP Recommended
Hp 12c Platinum
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I downloaded  this calculator in AppleStore some years ago (more than 10 years). And some months ago, there was an update for this calculator to be downloaded in AppleStore. So I did and then an issue always occur now - when I type any button, it automatically shuts down. 
I have the iPhone XS with the last version. 
How can I solve this problem? 
I appreciate your help!

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HP Recommended

Have you uninstalled completely, and reinstalled from the store? Often old data can cause issue.

TW

Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.
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