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marinalopzarias
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Solved!

Conectivity Kit does not recognize the HP Prime

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HP Prime
Microsoft Windows 7 (32-bit)

Hi! 

 

I have a problem conecting my HP Prime to my computer... I tried opening the HP conectivity kit, then pluging the usb with the HP Prime and viceversa but nothing seems to make it detect my calculator. I waited a lot of time but it still isn't showing up in the program.

 

What can I try? 

 

Thank you, Marina.

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Maké
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Hi, @marinalopzarias :

 

Welcome, to HP Forum !. :generic:

 

You needed open Port in the Connectivity Kit. You must change to USB, for see your calculator as USB (1).

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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marinalopzarias
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And how do I change to open port? Nothing shows up anyway 😞

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Maké
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Hi!, @marinalopzarias:

 

You must see in Connectivity kit, if have connected calculator and emulator (mouse cursor arrow) ... All (2).

IMG_20170105_191538.jpg

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Tim_Wessman
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Hello,

 

Question 1: What is the current version of your calculator? To find this, press the HELP button on the keyboard. Then, press the "Tree" on screen button in the bottom left. Scroll to the top, and open the "About HP Prime" entry. Please report what it says for "Software Version".

 

Question 2: Are you on a windows computer or a mac?

 

 

If your software is too old, it can't talk to a newer connkit before updating. Depending on what version you report on the calculator I will offer you different next steps. Moving around to different USB ports won't have an impact as has been suggested.

TW

Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.
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marinalopzarias
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1: the software version is: 2016 04 14 (10077)

2: I am using a Mac with paralells installed so I use Windows 7 for stuff like this

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Maké
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Hi!, @marinalopzarias :

 

You needed download, from ... http://hp-prime.de/en/id/61-firmware-update

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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marinalopzarias
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But how do I get the update on my HP Prime if I can't connect it with the Conectivity Kit?

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Tim_Wessman
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You can install the Mac connectivity kit and do a direct update of your calculator with that. The firmware on your calculator right now supports the mac calculator update method. There should be no need for you to use windows anymore under parallels unless you really want to.

 

Note that some users have problems using parallels. It seems that the USB is problematic on parallels and it doesn't always connect the calculator while in update mode properly. I'd recommend using the mac version and close parallels so it doesn't grab the USB connection.

 

http://ftp.hp.com/pub/calculators/Prime/HP_Prime_Connectivity_Kit_20161208.dmg

http://ftp.hp.com/pub/calculators/Prime/HP_Prime_Virtual_Calculator_2016_12_08.dmg

TW

Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.
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marinalopzarias
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Thank you so much!!!

 

This helped me! The problem might have been with parallels... Now everything works fine!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation