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vh-1
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HP 7 G2 1311 Tablet is stuck in erasing in the reset function

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HP 7 G2 1311

I have tried to factory reset my son's HP 7 G2 tablet through the on mode. It has been saying erasing now for about 3 hours. I have cut it off about 8 times to do the off reset but every time it comes back on it is right back to the erasing screen. Been on the HP site & watched the video's that were sent to others for doing this but this one still coming up saying erasing. How long should a reset take? Before this my son wasn't having any issues working on it but I was going to give it to someone else & wanted to get the information off by factory resetting.  Any suggestions please. Thanks.

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A4Apollo
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Hi! @vh-1, Thanks for stopping by the HP Support Forums!

 

I understand you have issues booting into your AIO PC and your table is stuck at erasing the screen. 

 

Don't worry I'll try to help you out.

 

Did you make any changes to your tablet?

 

Please provide the product number of your tablet to assist you better.

 

As you mentioned you have issues booting into your AIO PC and your table is stuck at erasing screen. 

 

Try the steps recommended below.

  1. Turn off your device and, if a battery powered device, plug in the AC adapter.
  2. To boot into the Recovery menu, press and hold the volume down key and then press the power button. Hold the volume down key until the HP logo is displayed.
  3. Move the arrow up or arrow down key to highlight wipe data/factory reset, and then press the enter key to confirm the selection.
  4. Move the arrow up or arrow down key to highlight Yes — delete all user data, and then press the enter key to confirm the selection.
  5. Move the arrow up or arrow down key to highlight reboot system now, and then press the enter key to confirm the selection.

 

Refer this article to know more information about restoring the tablet back to factory settings.

 

Note: Refer page 35 for more information.

 

Also, refer this article to further troubleshoot no boot issues with the tablet.

 

If the issue still persists after trying out the steps, it is a hardware issue with your PC.

 

Please contact HP support for service options.

 

 

HP Support can be reached by clicking on the following link: 

  1. Click on this link – www.hp.com/contacthp/
  2. Click on “Continue as guest”.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on “Show Options”.

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this Helps!


Have a wonderful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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