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Simon2512
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Solved!

HP Prime Connectivity Kit not properly functioning

HP Recommended
HP Prime G2
Microsoft Windows 10 (64-bit)

I just got my HP Prime yesterday and tried updating and installing apps/programs on it. Neither of them worked.

The problems i encountered:

- Downloading the firmware upadate fails (picture 1 and 2)

- Manually downloading and installing the firmware also fails (picture 3). The program also tries to use the wrong update folder (PrimeG1, I have a PrimeG2?) 

- Installing apps or generally HPPRGM-files (can't drag them 'into' my device, ctrl+c --> ctrl+v also not working)

 

Error_Message_1Error_Message_1

 

 

 

 

 

 

 

 

 

 

Error_Message_2Error_Message_2

Error_Message_3Error_Message_3

 

what i tried so far:

- reinstalling the conntectivity kit and virtual calculator

- using two other pc's (mac and windows 7); still not able to download the update

- factory reset the calculator

- creating the needed folders myself

- using mobile data instead of wifi and lan to download the updates

- trying to download the update via vpn on off

- using different usb cables

- Using Recovery Mode (symb + reset) force update

 

Some data:

- Calculator:  - Software version 2016 08 29 (10637)

                         - Hardware version C

                         - CAS-Version 1.1.2-11

                         - Operating system V0.048.635

Connectivity Kit: Build 2.1.14425 (2020 1 16)

 

Thank you in advance

 

Simon

 

Edit: I installed an older version of the connectivity kit. Installing apps and programs does work now. Seems to be a bug in the current version? Still wasn't able to update my calculator tho.

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Tim_Wessman
Level 8
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Message 2 of 2
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HP Recommended

Hello,

 

The issue was a little file that shows the "latest" version was reverted to an older one and the files were not correct. Please the check for update again and see if it downloads things properly this time. It was after you tried that the problem was resolved.

TW

Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.
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