• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-11-2020 08:11 AM

HP Recommended
Product: HP Prime
Operating System: macOS 10.15 Catalina

I dusted off my old HP Prime and would like to update the firmware. I am getting an error message when I attempt to install the HP Connectivity app. When is the version of this app that properly supports the current Mac OS going to be available? Here are some details:

Scenario:

Download HP_Prime_Connectivity_Kit_20200116.dmg dated 1/23/2020 from ftp://ftp.hp.com/pub/calculators/Prime/ (also tried the standard firmware link on the support web site.

Drag application into the Applications folder.

Error dialog pops up:  "HP Connectivity Kit.app" can't be opened bacause Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information

 

The system is a MacBook Pro (16-inch, 2019). The operating system is macOS Catalina version 10.15.3.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.