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jhunter11
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Solved!

HP Prime Emulator Virtual Calculator Update Issue

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HP Prime Virtual Calculator
Microsoft Windows 10 (64-bit)

Hello!

I installed the HP Prime Virtual Calculator for a user.  When they go to open it, they get a message "do you want to download the following updates?"  The version listed I'm prompted to update to, HP_Prime_Virtual_Calculator_x64_2018_10_16.exe, is the same version that is installed.  If I accept the offer to update, I get the repair/uninstall dialog.

 

Any thoughts on this?  Thanks!

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mikhail-71
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Hello, @Jhunter11 :

Better if you installed in your notebook or PC, this Software ...

ftp://ftp.hp.com/pub/calculators/Prime/HP_Prime_Calculator_Firmware_20181016.zip

ftp://ftp.hp.com/pub/calculators/Prime/HP_Prime_Connectivity_Kit_20181016.exe

ftp://ftp.hp.com/pub/calculators/Prime/HP_Prime_Virtual_Calculator_2018_10_16.exe

From … ftp://ftp.hp.com/pub/calculators/Prime/

Note : You first needed delete the files installed actually.

Welcome to HP Community !.
@mikhail-71 (Technical Advisor).
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jhunter11
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Mikhail -

 

That's where I downloaded the software from.  It's only the virtual calculator that gives the update error.

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Tim_Wessman
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A 64 bit windows computer will incorrectly report an update, even if it is the same version. This is being resolved in the next release if/when there is one. Thanks!

TW

Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.
jhunter11
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Thanks for confirming that!

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