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KDOH
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Message 1 of 4
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HP Prime Key failure

HP Recommended
prime V2

Hi folks,

Ive have an HP prime that has slowly developed a mailfunctioning key.  The "+" key fails to register on some presses.  Is there any help for this problem?  Ive tried to contact support through the provided links/channels, but when entering my serial number, and model number it states that there is not enough information . and I get taking through the loops over and over.

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Maké
Level 9
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Message 2 of 4
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HP Recommended

Hi!, KDOH :

1) Needed first register your calculator. You can see ... https://register.hp.com/americas/flowPage/registration/index.do?execution=e3s1&cc=US&lang=en

Then, write in each line your's data per example ...

Register HP.JPG

Now, press SEARCH and complete all data ...

Note : For serial number (S/N) see the Tag adhered in the rear case. 

Then verify if have warranty, from ... https://support.hp.com/us-en/checkwarranty

Important : When required Model in Warranty only write the model without #ABA or oher chars. what your calculator have.

If have warrant, call, to Center of Support  and Assistant of HP, from ... https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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KDOH
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Message 3 of 4
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I've gone through the process and checked warranty, the status is expired  date 11/22/2017.   Is there any service out of warranty?

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Maké
Level 9
3,551 3,490 180 541
Message 4 of 4
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HP Recommended

Hi!, @KDOH :

You can contact, for your Prime, out of warranty, from ... https://www8.hp.com/us/en/campaigns/out-of-warranty/overview.html

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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