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HP Prime Warranty Issues

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HP Prime

I purchased an Hp Prime on June 24. It died on July 19.  I went through the steps shown in the troubleshooting section of the manual without success.  I emailed hp support and got an automatically generated email reply with a case number. It's been four days with  no further response.  Does anyone know how long it usually takes to get a respone?

I also checked my warranty status on the hp website. It indicates that the warranty on the calculator that I purchased a less than a month ago expires on 8/21/2020! How can that be!

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Hi @tmcquade


Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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