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Mfjones
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Hp prime calculator won't show on the connectivity kit

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Hp prrime calculator version D (2018 08 02)
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Hi, 

I am having a hard time with my HP prime calculator version D (2018 08 02). I have installed the connectivity kit from the same year and it won't show up on the connectivity kit. All that shows it's the virtual calculator not the actual one connected through USB.

 

What can I do? I'd totally appreciate any help you give. 

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cyrille
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Hello,

 

First, we need to make sure that the calculator is actually connected to the PC.

When you plug/unplug the calculator, does the PC makes the USB plug/unplug noise? Any error showing? If it does not make the noise, then, most likely, the cable is at fault.. If it does and the calc does not show up in the con kit, then there is something else strange..

 

Have you tried rebooting the calculator (just to be sure)? there is a reset button at the back.

 

Cyrille

I am an HP Employee
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