cancel
Showing results for 
Search instead for 
Did you mean: 
Dimeto
New member
1 0 0 0
Message 1 of 2
446
Flag Post

My printerHp officejet Pro 8620 has stopped printing envelopes

HP Recommended
Hp Officejet Pro 8620
Microsoft Windows 7 (32-bit)

Hi I have a problem with my Hp officejet Pro 8620 It used to print envelops with no problem but notw it detects that the size is incorrect and refuses to print. It will print A4 paper with no problem but Christmas is coming and I have a lot of envelopes to print

Thank you Dimeto

0 Kudos
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,569
Message 2 of 2
Flag Post
HP Recommended

Hi @Dimeto,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues printing envelopes.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time you printing envelopes successfully?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2yyPKWw

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation