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BinaryAura
Level 1
14 5 0 0
Message 1 of 3
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Solved!

Screen Freezes

HP Recommended
HP Prime v1
Microsoft Windows 10 (64-bit)

HP Prime Graphing Calculator

 

Software Version: 2014 3 31 (6030)

Hardware Version: A

CAS Version: 1.1.0-46

Help Edition: 2014 03

 

I've has a standing issue with my HP Prime that when you use the touch screen the calculator screen could freeze. Unfortunately, I have not been able to isolate the specific cause to this issue. However, to fix the calculator temporaraly, using the reset button seems to fix the problem most of the time (Sometimes, programs will not open to edit after the reset. This is usually fixed by going to home, turning the calculator off then on again, then pressing the reset button.

 

Is there any longer term solution to this issue?

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Tim_Wessman
Level 8
Level 8
747 744 121 188
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HP Recommended

Yes. Update your calcualtor. 🙂

TW

Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.

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Tim_Wessman
Level 8
Level 8
747 744 121 188
Message 2 of 3
Flag Post
HP Recommended

Yes. Update your calcualtor. 🙂

TW

Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.

View solution in original post

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BinaryAura
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Where would I get the update? I tried getting it through the hp connectivity kit and it said it was up to date.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation