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TITO_RENDON
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TOUCH DE MI CALCULADORA NUEVA NO SIRVE, MOUSE PAD DE MI PORTATIL DAÑADA

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CALCULADORA GRAFICA HP PRIME

Compre por Amazon una calculadora HP grafica para mis estudios, me la trajo mi hija desde USA, hasta Quito Ecuador, y apenas la encendi no funciona el touch para poder iniciar la configuración del equipo.  He llamado al 1800... y no me han dado solución, por ningún medio, ni correo ni redes sociales ni whatsapp ni nada. Y para variar el equipo solo le queda 8 meses de garantía, lo que indica que el equipo fue usado y me vendieron como nuevo.  Y lo que pido que me den la dirección de servicio técnico en Quito para que me reparen el producto.

Adicionalmente tengo una portatil con 10 meses de uso y dejo de funcionar el touchpad, numero del producto 

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MatheusH
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Hey @TITO_RENDON  !

Hope your doing fine! 🙂

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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TITO_RENDON
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I bought an HP graphical calculator through Amazon for my studies, my daughter brought it to me from the USA, to Quito Ecuador, and as soon as I turned it on, the touch did not work to start the configuration of the equipment. I have called 1800 ... and they have not given me a solution, by any means, neither email nor social networks nor whatsapp or anything. And to vary the equipment only has 8 months of warranty left, which indicates that the equipment was used and they sold me as new. And what I ask you to give me the technical service address in Quito so that the product can be repaired. Additionally, I have a laptop with 10 months of use and the touchpad stopped working.

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