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Foxtrot2002
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The Enter, 9 and 6 keys do not click when pressed and the keys do not come all the way back up.

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HP Prime Graphing Calculator

The ( key does not click whenever it is pressed and does not seem to be firmly in place. Also the enter key does not click at all and is lower compared to the rest of the keys. The 6 key is lower but still clicks; however it does seem weaker than the other keys. I do not want this key to end up like the others. I have messed around with the keys to try and get something to pop back into place.

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cyrille
Level 6
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Message 2 of 5
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Hello,

 

This sounds like a mechanical issue to me.

 

How old is your calculator?

 

Cyrille

I am an HP Employee
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Foxtrot2002
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A few months old. I don't remember any incident that led to this either.
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Maké
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Message 4 of 5
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Hi!, @Foxtrot2002 :

 

Check state of warranty, from ... https://support.hp.com/us-en/checkwarranty

 

If the calculator still has valid warranty coverage, you should call the HP Support and Assistance Center, nearest your home, from ... http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Note : The warranty will cover for repair and/or replacement, as long as it is determined that it was not due to improper use, blows, falls, etc ...

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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Ciro_Bruno
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Message 5 of 5
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It might be related to a flat. Neighbor keys are frequently connected together in one end. Have you oppened it for some reason. Hasn't the battery inflayed inside the calculator?

I'd recomend to check the flat, assuming that it isn't anyone covered by warranty.

Regards,
Ciro
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