Touch Screen not responding on HP Prime Calculator after upgrading with Conectivity Kit to latest v

[bigbob50]

Touch Screen not Responding after upgrading to latest ver software with connetivity Kit on my PC.

the Cal turns on and all buttons are working, but I cannot get the screen to respond. I have reset the Cal and reinstalled the software with the connectivity Kit, but Screen still not Responding...HELP

Bob

[Maké]

Hi!, @bigbob50:

Welcome, to Forum !.:smileyhappy:

Try, with C+F+O and insert into orifice of Reset, in the rear cover. You can see the DIAGNOSTIC MENU ... https://www.educalc.net/2336461.page

Too, see, this link ... http://h30434.www3.hp.com/t5/Calculators/HP-PRIME-GRAPHING-CALC-problem-with-the-touch-screen/td-p/5...

[andy11]

This topic has been discussed a few times on this forum. Read for example threads:

http://h30434.www3.hp.com/t5/Calculators/HP-PRIME-GRAPHING-CALC-problem-with-the-touch-screen/td-p/5...
http://h30434.www3.hp.com/t5/Calculators/HP-PRIME-GRAPHING-CALC-problem-with-the-touch-screen/td-p/5...

And provide us with the ver number of the firmware you have installed and OS (windows ver) of the computer which was used to the upgrade

[bigbob50]

Hello, I did the Your procedure and errased the C-drive, but the touch screen still does not work. Help.

Bob

[Maké · Accepted solution]

Hi!, @bigbob50:

If your HP PRIME, have available warranty, you can call, to Center of Support and Assistance oh HP, more near, your home, from ... http://h30434.www3.hp.com/t5/Android/Phone-Assistance-in-the-world/td-p/5038024