What is the version of the connectivity kit that you have installed?
Are you working on a PC or mac? what OS version?
Do you have the latest HP calculator FW update on your computer?
Please note that with the latest changed made on windows 10, it seems that it can take up to 10 minutes before windows gives up on trying to find drivers for the calculator and lets the connectivity kit "talk" to it. This might be the problem.
hi; well i was trying whit a mac but the it has 3.0 usb port and dosent recognize the calculator then i start trying whit a hp computer whit windows 10 and it starts giving me that problem so i dont know what to do now please ¡help!
Basically, this v13 recovery mode you have very rarely on some computers would exhbit this problem. Later versions up now to v16 no longer have the problem.
There are several things you can try.
1. Make sure you are directly connecting to the computer and not through a USB hub. That sometimes made it worse. Try a different port.
2. Use a usb 2.0 port instead of 3.0. That would sometimes help.
3. If you have access to it, try another computer (library, school, friend, or so on)
Most of the time, people who had this trouble would be able to get updated at least **one** time. From then on, you won't have the problem any more since the update mechanism no longer uses that "r13" screen at all and will work fine on a mac as well.
Although I work for the HP calculator group as a head developer of the HP Prime, the views and opinions I post here are my own.