09-20-2018 08:18 AM
09-21-2018 09:14 AM
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, you're in need of support,
I'd like to thank you for the detailed description of your concern, as you have ensured I don't have to ask any more questions, that said,
In this case, I would suggest you get in touch with HP Sales Team: http://www.shopping.hp.com
If you need further assistance, feel free to reach out to us,