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‎09-24-2020 02:35 AM

HP Recommended
Product: HP Notebook - 15q-bu044tu
Operating System: Microsoft Windows 10 (64-bit)

I accidentally deleted the camera driver including the software.

installing app from microsoft store is not working. I am getting a 4244 camera not attached error. How to fix it?

3 REPLIES 3

‎09-27-2020 02:33 AM

HP Recommended

@Ziago

 

I reviewed your post and I understand that you accidentally deleted the webcam driver and now the webcam is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The webcam uses the Windows built-in drivers and once you restart the computer the drivers should be installed automatically.

 

I recommend you follow the below steps and check if it helps.

 

  1. Restart your computer.

    If the problem persists, continue using these steps.

  2. In Windows, search for and open Device Manager.

  3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

    Image: Scan for hardware changes

  4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎09-27-2020 02:57 AM

HP Recommended

I did restore it didn't work. I've even reset my laptop. Still not working.

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‎09-27-2020 10:33 AM

HP Recommended

@Ziago

 

Follow the steps in the below article and run a test on the webcam.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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