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Student
Posts: 1
Member Since: ‎02-13-2018
Message 1 of 3 (386 Views)

CD-ROM Drive won't burn my CD's

Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I'm a regular user of my CD Drive to burn cds for my car, however a couple of months ago it just stopped working. I'm using the exact same blank cd's as i always have. When i put the blank in, it says that it is burning and it starts spinning, then within a minute or so it just ejects back out! ive tried with multiple cd's now. 

All i can think of is whether it has something to do with when i updated to windows 10.

Ive tried uninstalling it and then using system recovery to try and fix the issue, but nothing seems to work!

Ive read a few support pages on this issue, but i just dont understand! 

 

Please help!

 

Thanyou,

Shan :)

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HP Support Agent
Posts: 3,864
Member Since: ‎10-14-2016
Message 2 of 3 (361 Views)

Re: CD-ROM Drive won't burn my CD's

Hi @_shan1,

 

Thank you for joining HP Forums.

I'll be glad to help you :)

 

As I understand, your notebook would not burn CD's

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

When was the last time it worked fine?

Did you make any hardware/software changes? 

What is the product number? 

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: CD or DVD Drive Cannot Burn Discs (Windows 10, 8)

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

Flower_Bud

 I am an HP Employee 

If you found this post helpful, you can let others know by clicking the Accept as Solution button.

Dean
Posts: 10,167
Member Since: ‎12-04-2012
Message 3 of 3 (319 Views)

Re: CD-ROM Drive won't burn my CD's

> When i put the blank in, it says that it is burning and it starts spinning,

> then within a minute or so it just ejects back out! ive tried with multiple cd's now. 

 

This symptom matches a "failed" CD-writer -- the laser inside the device is not "burning" the surface.

 

> All i can think of is whether it has something to do with when i updated to windows 10.

 

Very doubtful!

 

> Ive tried uninstalling it and then using system recovery to try and fix the issue, but nothing.

 

You do not have a "software" problem -- you have a "hardware" problem.

 

Replace the CD/DVD drive.  Costs under $40 USA.

 

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