Product: HP Pavilion 15-cw1017na Full-HD Touchscreen Laptop Ryzen™ 3
Operating System: Microsoft Windows 10 (64-bit)
When purchasing the HP Pavilion from HP (UK) i chose to purchase Office 365 and purchased in hindsight I now realize that I purchased the incorrect version. I Purchased 365 Business Premium and it will not let me activate/register the product as I do not have a business email address to associate to.
Does anyone know how if and how I can 'convert' the subscription (paid upfront for 12 months) to Family or how i might be able to use the Business version?
I have looked at the Microsoft site and reached out to MS support - but all paths lead back to HP as i purchased 365 from HP as a third party.
I am outside of the 30 day return window, so converting or an alternative solution seems like the only way forward.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".