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Zenith_Blue2003 Honor Student
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Cannot get Cyberlink Power Media Player to work and keeps coming up with an upgrade offer at £49!

HP Desktop Pavilion
Microsoft Windows 10 (64-bit)

Despite having played same DVD a number of times previously, on attempting to play now, I keep getting an error message sayiny "media not supported by this version of Power Play" and an instruction to click link to upgrade at £49, which I don't want to do! I have uninstalled and reinstalled and downloaded SoftPaq SP71924 as recommended on HP's website but still have the same problem. Help, please.

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Cannot get Cyberlink Power Media Player to work and keeps coming up with an upgrade offer at £49!

@Zenith_Blue2003

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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Zenith_Blue2003 Honor Student
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Cannot get Cyberlink Power Media Player to work and keeps coming up with an upgrade offer at £49!

Model # 550-254na

Product # T1J77EA#ABU

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Zenith_Blue2003 Honor Student
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Cannot get Cyberlink Power Media Player to work and keeps coming up with an upgrade offer at £49!

Received email notification suggesting a message with a possible solution was attached, but I couldn’ Locate such a reply!

 

do you have one, please?

 

 

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