Locked topic

This topic has been locked due to inactivity for a long period of time. If you have a question, please create a new topic by clicking here.
Highlighted
DoubleDabber Student
Student
1 0 0
Message 1 of 2
131
Flag Post
HP Recommended

DVD drive not playing blu ray discs

HP ENVY Beats All-in-On (PN: F3F00AA#ABA)
Microsoft Windows 10 (64-bit)

My dvd doesnt play Blu-ray Discs. Im not sure if its able to play Blue-ray discs, however everytime i put the disc in it starts to turn/read it, then it stops, restarts and so forth until it stops attempting to read it. I've read the some dvd drives stop working partially after updating windows. 

 

hp CDDVDW SN-208FB is the driver name

 

I have tried to the troubleshooting steps on hp.com and non of them fixed the issue. If anyone could help me with my dilemma, it would be much appreciated. 

 

 

1 REPLY
Provost Provost
Provost
23557 3292 7775
Message 2 of 2
123
Flag Post
HP Recommended

DVD drive not playing blu ray discs

Welcome to the HP Support Community @DoubleDabber

 

Sorry but your model does not support " Blu-ray Disc "

 

NOBLUERAY.PNG

 

HP Beats Special Edition 23-n010 All-in-One Desktop PC Product Specifications:

 

https://support.hp.com/us-en/product/hp-beats-special-edition-23-n000-all-in-one-desktop-pc-series/6...

 

REO

*****************Click the Blue thumb to say thanks*****************
******Please mark Accept As Solution if it solves your problem******
Microsoft Registered Refurbisher and Registered Microsoft Partner
****************No stinking badges only SOLUTIONS!!!****************
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation