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DVD drive not playing blu ray discs

HP ENVY Beats All-in-On (PN: F3F00AA#ABA)
Microsoft Windows 10 (64-bit)

My dvd doesnt play Blu-ray Discs. Im not sure if its able to play Blue-ray discs, however everytime i put the disc in it starts to turn/read it, then it stops, restarts and so forth until it stops attempting to read it. I've read the some dvd drives stop working partially after updating windows. 

 

hp CDDVDW SN-208FB is the driver name

 

I have tried to the troubleshooting steps on hp.com and non of them fixed the issue. If anyone could help me with my dilemma, it would be much appreciated. 

 

 

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DVD drive not playing blu ray discs

Welcome to the HP Support Community @DoubleDabber

 

Sorry but your model does not support " Blu-ray Disc "

 

NOBLUERAY.PNG

 

HP Beats Special Edition 23-n010 All-in-One Desktop PC Product Specifications:

 

https://support.hp.com/us-en/product/hp-beats-special-edition-23-n000-all-in-one-desktop-pc-series/6...

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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