Error Code: 0xc0000185 when trying to boot up.

[Robbiebox]

Hi @The_Fossette

Thank you for all your efforts. I'm not sure what to do now as all the phone support options for my machine seem to be fee based. This is probably because my laptop ran out of warranty just 3 days ago. I'm very disappointed that I have this problem through no fault of my own and this is almost certainly due to the windows 10 update. I have seen on the forum and have even had queries to myself from others and again they all seem to go back to this Windows 10 update.

Thanks for your efforts though, you tried your best.

[Robbiebox]

Hi @The_Fossette

Following on from my last reply. I got hold of microsoft support to see if they could throw any light on the matter. They took over my laptop and proceeded to make various changes to the start up menu and said there you go that should get rid of the problem. Yep, you guessed it, when I later turned the machine on it was exactly the same as before.

I tried again to reset the laptop. This time the machine accepted my password and I got as far as hitting the reset button but then I noticed that although all my files and documents would be saved, I would lose all the programs that were not installed on the machine at the time of purchase. Unfortunately I have quit a few programs on there for which I no longer have the discs and these programs are very important to me. So to lose them would be a great loss. Is there nothing else you can suggest other than having to pay for support from the HP Support Team. My warranty has lapsed three days now but the fault materialised while it was still in warranty. 

[The_Fossette]

Hi @Robbiebox,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[Robbiebox]

Hi @The_Fossette

Just a quick note to let you know that the HP Support Team have contacted me and have been looking into the fault. 

They spent 2.5 hours trying to fix it remotely yesterday,. They will be contacting me again next Tuesday to see if it has been fixed. unfortunately the problem still exists so I will have to wait for them to explore further when they come back to me.

Thank you so much for your assistance.

Robin