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HP Image Assistant 3.5.26 - Does not support Win 10 1809, was working last week!

EliteBook x360 1030 G3
Microsoft Windows 10 (64-bit)

I've been working on a laptop refresh project at work since February setting up HP EliteBooks 745 G5 and x360 1030 G3 with Windows 10 x64 version 1809. I've been downloading HPIA directly from the website for every laptop I worked on and updated drivers and BIOS without and issue until this last friday.

 

Now I get the error message in the x360 1030 G3s that HPIA does not support Windows 10 version 1809 and the 1809 version doesn't show up in the supported platforms list for the 1030 G3 anymore. What happened? I updated 70 notebooks using it already and now it doesn't work anymore?

 

Anyone knows where can I get a past version of Image Assistant to see if that could work?

 

Thank you in advance.

 

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Master's Graduate Master's Graduate
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HP Image Assistant 3.5.26 - Does not support Win 10 1809, was working last week!

The issue has been corrected.  Let me know if you still have an issue.

 

Joel

I am an HP Employee.

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DBLUE19 Student
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HP Image Assistant 3.5.26 - Does not support Win 10 1809, was working last week!

Apologies to bump an old thread but I'm having the similar issue. We bought a bunch of EliteBook 840 G2's and Image Assistant  was working fine last week for Windows 10 1903 until I tried to do one today!

 

Has something changed?

 

 

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HP Image Assistant 3.5.26 - Does not support Win 10 1809, was working last week!

I just ran 4.0.12 and selected the 840 G2 running 1903.  I was able to get a list of SoftPaqs.  Are you still experiencing issues with HPIA?

 

Joel

I am an HP Employee.

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