cancel
Showing results for 
Search instead for 
Did you mean: 
BZsch
New member
4 3 0 1
Message 1 of 9
687
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

Microsoft Windows 10 (64-bit)

Hi there,

 

i couldn't find a place to submit this bug report, so i'm doing it here.

There is a reproducable bug in HP Image Assistant 4.2.4.1.

 

Bug Scenario (Tested on Win101809/1909):

 

Start HPIA

Create a driver pack

Choose OS: Microsoft Windows 10 1909 (64-bit)840 

Choose Product: HP EliteBook 840 G6 Notebook PC

 

Once you have the list with available drivers/softpaqs, choose some of them, or all whatever.

Download, leave defaults and choose File type: Build ZIP file

Start the process.

 

If you monitor the HPIA downloads folder, you can see that Softpaqs are immediately deleted or moved from the download folder once downloaded. Didn't do any further investigation.

 

The process ends up in massive traffic generation and in a kind of download loop.

 

Thanks for addressing the bug to the right team.

 

Regards,

 

Bodo

 

 

 

8 REPLIES 8
ChrisGoding
New member
1 1 0 1
Message 2 of 9
648
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

I have a similar issue, all of my clients had download errors in their logs last night while trying to update their drivers using the latest version of HPIA. It worked fine during last month's run. Today, I tried it with the /debug flag, and uninstalled my antivirus for good measure, but had the same issue: it's downloading the softpaqs, then deleting them right away, in a loop over and over.

 

Here's a debug log file I generated this morning while trying to use just the /Action:Download flag:

 

Spoiler
01/23/2020 11:01:27 -- Command-Line: C:\Temp\HPIA\HPImageAssistant.dll /ipc:236,664,660 /Operation:Analyze /Action:Download /Silent /Category:BIOS,Drivers,Firmware /ReportFolder:"C:\IT Folder\MegaScript Progress Report" /SoftpaqDownloadFolder:"C:\Temp\HPIA\Drivers" /Debug
01/23/2020 11:01:27 -- Target Image: '<This Computer>'
01/23/2020 11:01:27 -- Reference Image: '<From HP.com>'
01/23/2020 11:01:29 -- ProductListSearchViewModel 26673201
01/23/2020 11:01:29 -- Application initialization started
01/23/2020 11:01:29 -- Setting default connection to HP.com until AWS is successful.
01/23/2020 11:01:29 -- Checking for available application update
01/23/2020 11:01:29 -- Connecting to HP.com...
01/23/2020 11:01:29 -- Downloading 'https://hpia.hpcloud.hp.com/HPIAMsg.cab?hpia=4.2.4'
01/23/2020 11:01:29 -- ProductListSearchViewModel 14842765
01/23/2020 11:01:29 -- Application initialization completed
01/23/2020 11:01:30 -- Verifying cab signature/authenticode
01/23/2020 11:01:30 -- Extracting content file 'HPIAMsg.xml'
01/23/2020 11:01:30 -- Download completed
01/23/2020 11:01:30 -- Application supported platform download
01/23/2020 11:01:30 -- Connecting to HP.com...
01/23/2020 11:01:30 -- Downloading 'https://ftp.hp.com/pub/caps-softpaq/cmit/imagepal/ref/platformList.cab'
01/23/2020 11:01:30 -- Setting up advisories grid filter
01/23/2020 11:01:30 -- Grid filters update completed
01/23/2020 11:01:30 -- Setting up advisories grid filter
01/23/2020 11:01:30 -- Grid filters update completed
01/23/2020 11:01:30 -- Setting up advisories grid filter
01/23/2020 11:01:30 -- Grid filters update completed
01/23/2020 11:01:30 -- Setting up advisories grid filter
01/23/2020 11:01:30 -- Grid filters update completed
01/23/2020 11:01:30 -- Setting up advisories grid filter
01/23/2020 11:01:30 -- Grid filters update completed
01/23/2020 11:01:30 -- Setting up advisories grid filter
01/23/2020 11:01:30 -- Grid filters update completed
01/23/2020 11:01:30 -- Verifying cab signature/authenticode
01/23/2020 11:01:30 -- Extracting content file 'platformList.xml'
01/23/2020 11:01:30 -- Download completed
01/23/2020 11:01:30 -- Application updates additional downloads
01/23/2020 11:01:30 -- Connecting to HP.com...
01/23/2020 11:01:30 -- Downloading 'https://ftp.hp.com/pub/caps-softpaq/cmit/HP_WinPE_DriverPack.html'
01/23/2020 11:01:30 -- Setting up advisories grid filter
01/23/2020 11:01:30 -- Grid filters update completed
01/23/2020 11:01:30 -- Setting up advisories grid filter
01/23/2020 11:01:30 -- Grid filters update completed
01/23/2020 11:01:31 -- Download completed
01/23/2020 11:01:31 -- XML parsing and download processing completed.
01/23/2020 11:01:31 -- Attempting to use results of WinPE HTML download...
01/23/2020 11:01:31 -- Using results of WinPE HTML download.
01/23/2020 11:01:31 -- Successful connection to AWS, setting Default connection back to AWS.
01/23/2020 11:01:31 -- Setting up tabs, showData = False
01/23/2020 11:01:31 -- Tabs setup completed
01/23/2020 11:01:31 -- Analysis started
01/23/2020 11:01:31 -- Target Image: '<This Computer>'
01/23/2020 11:01:31 -- Reference Image: '<From HP.com>'
01/23/2020 11:01:31 -- Connecting to AWS...
01/23/2020 11:01:31 -- Downloading 'https://hpia.hpcloud.hp.com/ref/83e9/83e9_64_10.0.1809.cab?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM...'
01/23/2020 11:01:31 -- Verifying cab signature/authenticode
01/23/2020 11:01:31 -- Extracting content file '83e9_64_10.0.1809.xml'
01/23/2020 11:01:31 -- Downloading 'https://hpia.hpcloud.hp.com/ref/83e9/83e9_cds.cab?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+65W+(TAA...'
01/23/2020 11:01:32 -- Verifying cab signature/authenticode
01/23/2020 11:01:32 -- Extracting content file '83e9_cds.xml'
01/23/2020 11:01:33 -- Download completed
01/23/2020 11:01:34 -- Capturing of 'This Computer' configuration started
01/23/2020 11:03:24 -- Capturing of 'This Computer' configuration completed
01/23/2020 11:03:24 -- Comparing/Analyzing 'Target Image' and 'Reference Image'
01/23/2020 11:03:24 -- Solution.GetAll threw an exception Unable to cast object of type 'System.DBNull' to type 'System.String'.
01/23/2020 11:03:24 -- Solution.GetAll threw an exception Unable to cast object of type 'System.DBNull' to type 'System.String'.
01/23/2020 11:03:24 -- Solution.GetAll threw an exception Unable to cast object of type 'System.DBNull' to type 'System.String'.
01/23/2020 11:03:24 -- Solution.GetAll threw an exception Unable to cast object of type 'System.DBNull' to type 'System.String'.
01/23/2020 11:03:24 -- Solution.GetAll threw an exception Unable to cast object of type 'System.DBNull' to type 'System.String'.
01/23/2020 11:03:24 -- Solution.GetAll threw an exception Unable to cast object of type 'System.DBNull' to type 'System.String'.
01/23/2020 11:03:24 -- Analyzing advisory information
01/23/2020 11:03:25 -- Analyzing System information
01/23/2020 11:03:25 -- Analyzing Security information
01/23/2020 11:03:25 -- Analyzing certificates information
01/23/2020 11:03:25 -- Analyzing Installed Software information
01/23/2020 11:03:26 -- Analyzing QFE information
01/23/2020 11:03:26 -- Analyzing BIOS Settings information
01/23/2020 11:03:26 -- Analyzing Device/Drivers information
01/23/2020 11:03:30 -- Analyzing firmware information
01/23/2020 11:03:30 -- Connecting to AWS...
01/23/2020 11:03:30 -- Downloading 'https://hpia.hpcloud.hp.com/kb/common/latest.cab'
01/23/2020 11:03:31 -- Verifying cab signature/authenticode
01/23/2020 11:03:31 -- Extracting content file 'latest.zip'
01/23/2020 11:03:31 -- Download completed
01/23/2020 11:03:31 -- Setting up of Knowledge Database started
01/23/2020 11:03:31 -- Parsing KB file 'dependencies/BIOSSettings.xml'
01/23/2020 11:03:31 -- Parsing KB file 'dependencies/CustomMsg.xml'
01/23/2020 11:03:31 -- Parsing KB file 'dependencies/DotNetFramework.xml'
01/23/2020 11:03:31 -- Parsing KB file 'dependencies/Drivers.xml'
01/23/2020 11:03:31 -- Parsing KB file 'dependencies/MSKB.xml'
01/23/2020 11:03:31 -- Parsing KB file 'dependencies/Softpaqs.xml'
01/23/2020 11:03:31 -- Parsing KB file 'dependencies/Software.xml'
01/23/2020 11:03:31 -- Parsing KB file 'drivers/3DDG.xml'
01/23/2020 11:03:31 -- Parsing KB file 'drivers/Ignore.xml'
01/23/2020 11:03:31 -- Parsing KB file 'drivers/InfInstallRequired.xml'
01/23/2020 11:03:31 -- Parsing KB file 'drivers/OfflineDevices.xml'
01/23/2020 11:03:31 -- Parsing KB file 'drivers/RPOS.xml'
01/23/2020 11:03:31 -- Parsing KB file 'drivers/TPM2.0.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/Camera.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/Cdrom.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/Docks.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/HDD.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/Hid.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/IntelME.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/SSD.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/Thunderbolt.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/UpdateCapsule.xml'
01/23/2020 11:03:31 -- Parsing KB file 'firmware/WWAN.xml'
01/23/2020 11:03:31 -- Parsing KB file 'os/10.0/To10.0.xml'
01/23/2020 11:03:31 -- Parsing KB file 'os/10.0/To6.1.xml'
01/23/2020 11:03:31 -- Parsing KB file 'os/6.1/OS_6.1_QFE.xml'
01/23/2020 11:03:31 -- Parsing KB file 'os/6.3/OS_6.3_QFE.xml'
01/23/2020 11:03:31 -- Parsing KB file 'os/TPMFirmwareFiles.xml'
01/23/2020 11:03:31 -- Parsing KB file 'os/TPMFirmwareFilesBpc.xml'
01/23/2020 11:03:31 -- Parsing KB file 'os/TPMPreparation.xml'
01/23/2020 11:03:31 -- Parsing KB file 'paths/DownloadPaths.xml'
01/23/2020 11:03:31 -- Parsing KB file 'paths/Urls.xml'
01/23/2020 11:03:31 -- Parsing KB file 'software/Ignore.xml'
01/23/2020 11:03:31 -- Parsing KB file 'software/InstallSequence.xml'
01/23/2020 11:03:31 -- Parsing KB file 'software/SoftwareRequired.xml'
01/23/2020 11:03:31 -- Parsing KB file 'software/SoftwareRequiredRPOS.xml'
01/23/2020 11:03:31 -- Setting up of Knowledge Database completed
01/23/2020 11:03:31 -- Setting up recommendations
01/23/2020 11:03:31 -- Setting up recommendations for System Information/BIOS
01/23/2020 11:03:31 -- Setting up recommendations for Security
01/23/2020 11:03:31 -- Setting up recommendations for firmware
01/23/2020 11:03:31 -- Setting up recommendations for Installed Software
01/23/2020 11:03:31 -- Setting up recommendations for QFEs
01/23/2020 11:03:31 -- Setting up recommendations for BIOS Settings
01/23/2020 11:03:31 -- Setting up recommendations for Devices
01/23/2020 11:03:31 -- Setting up recommendations for advisories
01/23/2020 11:03:31 -- Recommendations setup completed
01/23/2020 11:03:31 -- Setting up tabs, showData = True
01/23/2020 11:03:31 -- Updating grid filters
01/23/2020 11:03:31 -- Setting up Drivers grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up Software Tab grid filter
01/23/2020 11:03:31 -- 119
01/23/2020 11:03:31 -- (CompareResultType = 3 OR CompareResultType = 10 OR CompareResultType = 4 OR CompareResultType = 5 OR CompareResultType = 9) AND CompareResultType <> 0
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up QFE grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up Firmware grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up BIOS Settings grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up advisories grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up Recommendations Tab information
01/23/2020 11:03:31 -- Setting up Drivers grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up Drivers Tab information
01/23/2020 11:03:31 -- Setting up Software Tab grid filter
01/23/2020 11:03:31 -- 27
01/23/2020 11:03:31 -- (CompareResultType = 3 OR CompareResultType = 10 OR CompareResultType = 4 OR CompareResultType = 5 OR CompareResultType = 9) AND CompareResultType <> 0
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up Software Tab information
01/23/2020 11:03:31 -- Setting up QFE grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up QFE Tab information
01/23/2020 11:03:31 -- Setting up Certificates grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up Security Tab information
01/23/2020 11:03:31 -- Setting up Firmware grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up Firmware Tab information
01/23/2020 11:03:31 -- Setting up BIOS Settings grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up BIOS Settings Tab information
01/23/2020 11:03:31 -- Setting up advisories grid filter
01/23/2020 11:03:31 -- Grid filters update completed
01/23/2020 11:03:31 -- Setting up Summary Tab information
01/23/2020 11:03:31 -- Tabs setup completed
01/23/2020 11:03:31 -- Comparison/Analysis completed
01/23/2020 11:03:31 -- Analysis completed
01/23/2020 11:03:31 -- Saving recommendations as HTML started
01/23/2020 11:03:31 -- Saving recommendations as HTML completed
01/23/2020 11:03:31 -- Saving recommendations as XML started
01/23/2020 11:03:31 -- Saving recommendations as XML completed
01/23/2020 11:03:32 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99155.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:03:33 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98346.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:03:59 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99550.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+...'
01/23/2020 11:07:40 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99550.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+...'
01/23/2020 11:09:01 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99472.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:09:07 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99237.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:09:22 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:09:30 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:09:35 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:09:41 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:10:07 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99155.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:10:09 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98346.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:10:13 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99550.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+...'
01/23/2020 11:13:01 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99550.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+...'
01/23/2020 11:14:43 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99472.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:14:55 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99237.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:15:58 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:16:33 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:16:55 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:17:16 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:17:41 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99155.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:17:43 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98346.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:18:05 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99550.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+...'
01/23/2020 11:21:37 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99550.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+...'
01/23/2020 11:23:57 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99472.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:24:30 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99237.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:25:35 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:25:57 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:26:22 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:26:45 -- Downloading 'https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95600.exe?hpia=4.2.4&wf=1&pn=HP+EliteDesk+705+G4+DM+6...'
01/23/2020 11:27:02 -- Exiting with exit code: 0

I did it again, this time using procmon to see what is causing the deletion, and it's HPIA that's deleting the file.

Delete true.PNG

 

If there's any further info I can provide to help diagnose this, please let me know.

bubler
Level 4
69 63 1 18
Message 3 of 9
617
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

Something is up with 4.2.4.1 but I haven't got any response from HP.

 

Try with older 4.1.2.1 or 4.0.12.1 they will probably work.

 

Reply
0 Kudos
Tags (1)
Highlighted
BZsch
New member
4 3 0 1
Message 4 of 9
612
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

I can confirm that 4.1.2 does not delete the softpaqs during the process, however there is another issue with 4.1.2 version when creating driver packages.

 

According to the logs the zip file building process is interrupted due to missing files in several softpaqs. That might be an issue with the softpaqs and not with HPIA 4.1.2.

Reply
0 Kudos
PeterJarnfors
Level 2
9 8 1 5
Message 5 of 9
553
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

Hi,

 

I have the same Issue with 4.2.4.1. I have an Open case with HP about this and I hope they will find a solution to this.

 

I also experience some problems with 4.1 during my OSD and I get the same problem when I run the CMD line in full OS, The issue is that it is only installaing part of the SPs during the OSD so after i logg on and run the HIPA I can se that several SPs need to be installed.

PeterJarnfors
Level 2
9 8 1 5
Message 6 of 9
517
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

Had a call from HP yesterday and according to Level 2 there is a new version of HPIA in the works. When?  they couldnt say.

I hope they get everything sorted out with their DB and HPIA issues. Its a tool that more and more rely on as part of their image process.

BZsch
New member
4 3 0 1
Message 7 of 9
506
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

Thank you for sharing the information.

 

Regards,

 

Bodo

Reply
0 Kudos
PeterJarnfors
Level 2
9 8 1 5
Message 8 of 9
410
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

Hi,

 

I have been in Contact with HP and they told me the problem should be resolved.

I have tried to OSD a 745 G6 and it worked like a charm 🙂

 

 

Version 4.2.4.1

BZsch
New member
4 3 0 1
Message 9 of 9
403
Flag Post
HP Recommended

Solved!

HP Image Assistant 4.2.4.1 Bug report

Hi,

 

yes, i can confirm that the problem is resolved.

I created a driver package and it didn't show the issue like before.

 

Regards,

 

Bodo

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation