• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-29-2016 06:06 AM - edited ‎07-29-2016 06:12 AM

HP Recommended
Product: HP EliteBook Folio 9470m
Operating System: Microsoft Windows 10 (64-bit)

Dear community,

 

in our comany network we are facing problem downloading drivers via HP Softpaq Download Manager.

Everything worked OK on version 4.2.4.0. After an update to version 4.3.0.0 application is unable to connect to ftp.hp.com.

 

We use Cisco S100V proxy server where authenticated access is enabled for specific users to ftp.hp.com.

I checked the logs on proxy and there is no denied traffic.

HTTPS decryption is disabled for this traffic.

 

Can you please advise me what could be the problem?

 

Thank you very much in advance!

1 REPLY 1

‎03-29-2018 10:49 AM

HP Recommended

Hello Joe,

 

I would request you to follow the below steps:

 

1. Uninstall the Previous HP Softpaq download manager from the unit.

 

2. And install the following Download manager:

 

https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe

 

3. After run the HP softpaq download manager : 

 

Click Tools - > Configuration Options.

 

And Select Default operating : Check Software updates for this model.

 

And hit save and Exit.

 

4. Close HP Softpaq download manager.

 

5. And open the HP Softpaq download manager, then it should detect latest updates.

 

Please keep me updated if it works.

 

 

Also, if it works please provide a thumbs up.

 

 

Regards,
Phinny J Thadathil

"I am an HP Employee"
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.