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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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New member
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Message 1 of 2
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Flag Post

Solved!

I'm new user on hp laptop 15q-ds0005Tu. I am doing something on my pc I do reset but it's not turn o

HP Recommended
4TT06PA
Microsoft Windows 10 (64-bit)

My pc not open .

When I opened it it's shown me administrator.and administrator bottom shows wellcome . After showing preparing windows.

So. What I do,.... Pls tell

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rejuyana169
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting an error message to input Admi password?
  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • What happens when you try to login into windows?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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