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Keyboard won’t work right

HP Envy Bang & Olufsen

I have had this Envy laptop for about a year now, and suddenly this morning/last night my keyboard stopped working. It will only work if I press and hold the keys for about 5 seconds for it to work. Is there anything I can do to get it to work?

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Keyboard won’t work right

Hi @GeenaR


Welcome to the HP Support Community. 


Please try these steps - HP Notebook PCs - Keyboard Troubleshooting (Windows)

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.


If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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