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Honor Student
Posts: 2
Member Since: ‎07-03-2017
Message 1 of 4 (225 Views)
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MS Office 2016 freezes at 94% install then crashes

Product Name: HP Pavilion g6
Operating System: Microsoft Windows 7 (64-bit)

Recently bought a digital download of MS Office 2016, legal copy, I follow the instructions and everything is ok til 94% then it freezes and crashes, spoke to the help support at the company I bought it from and they advised me to contact HP because seems problem with windows files? any help appreciated to install this office copy (49 quid wasted otherwise) I have googled followed and still cant install 

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Re: MS Office 2016 freezes at 94% install then crashes

Hello, @Tykester

 

The issue seems to be with the software part of the Microsoft Office package or the Microsoft Operating System.

 

Hence, I would suggest you contact the Microsoft directly rather than checking with the company who supplied you the Office package. 

Since you have just purchased the product, it will be under warranty and you should get support from the actual Microsoft team.

 

Please go to http://bit.ly/2sHgsMm to contact the Microsoft directly.

 

Let me know if that helps!

Cheers Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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HP Support Agent
Posts: 6,267
Member Since: ‎07-14-2016
Message 2 of 4 (188 Views)

Re: MS Office 2016 freezes at 94% install then crashes

Hello, @Tykester - Hope you are well Smiley Happy
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


Going through your post, I understand that you are having issues while installing the Microsoft Office package. Did you speak to Microsoft regarding this issue or some other company? Let me know.

 

Alternatively, if the issue is with the corrupt windows files, use the Microsoft System File Checker (SFC) utility to repair damaged or corrupt system files.

  1. Close all open programs and apps running in Windows.

  2. Search Windows for command, right-click command prompt from the list of search results, and then select Run as Administrator.

  3. Type sfc /scannow in the command prompt, and then press Enter.

    The Microsoft SFC utility attempts to find and repair any damaged or corrupt files.

Once done, try to install the Office package again. 

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎07-03-2017
Message 3 of 4 (183 Views)

Re: MS Office 2016 freezes at 94% install then crashes

hi thanks for the reply, i have tried all the sfc system checker and it still doesnt download, i was in touch with the help section of the company i bought the office package from and they told me to get in touch with HP 

HP Support Agent
Posts: 6,267
Member Since: ‎07-14-2016
Message 4 of 4 (173 Views)

Re: MS Office 2016 freezes at 94% install then crashes

Hello, @Tykester

 

The issue seems to be with the software part of the Microsoft Office package or the Microsoft Operating System.

 

Hence, I would suggest you contact the Microsoft directly rather than checking with the company who supplied you the Office package. 

Since you have just purchased the product, it will be under warranty and you should get support from the actual Microsoft team.

 

Please go to http://bit.ly/2sHgsMm to contact the Microsoft directly.

 

Let me know if that helps!

Cheers Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation