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Michelleb3 Student
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My laptop will not let me save anything or wont let me open it

Elitebook 2530p
Microsoft Windows XP

My laptop wont let me save things properly or when i send it to someone they cant open it.

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olly1240 Tutor
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My laptop will not let me save anything or wont let me open it

Hi,

could you give us more details about the problem? Windows XP has no support anymore even from Microsoft. You should consider upgrade the operating system. Can you be more specific about "saving things properly"? When does that happen? With which program? Are you running an antivirus? If none of your files can be accessed the computer might have been victim of a ransomware. It encrypts everything in the system. If you look at a file, which extension has it?(for instance an image would be .jpg). Windows Xp is not updated anymore therefore it exposes the PC to security risks.

Best regards

 

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