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Apelxia Honor Student
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Re: I can't launch Battlefield V after the last patch (PC)

HP-BS158sa
Microsoft Windows 10 (64-bit)

My battlefield does not seem to launch after the recent 14/11/18 patch. Before this it did work perfectly with out performance issues. Now every time i launch it it just automatically crashes. There is no error message when it crashes but when i went into the msinfo32 i saw this.

 

21/11/18 15:58 Application Error Faulting application name: bfv.exe, version: 1.0.67.38148, time stamp: 0x5be4b75f
Faulting module name: igc64.dll, version: 25.20.100.6373, time stamp: 0x5bda1196
Exception code: 0xc0000094
Fault offset: 0x000000000025ca23
Faulting process ID: 0x2608
Faulting application start time: 0x01d481b26117c921
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Faulting module path: C:\windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_25e7c5a58c052bc5\igc64.dll
Report ID: 823e3761-2f63-4f26-9f53-cd472da21473
Faulting package full name: 
Faulting package-relative application ID:

 

The fileigc64.dll seems to be the error. When i saw this i did contact intel about this issue since it is a graphics driver issue  and they said after like 2 weeks to contact HP since they know the hardware and software better for my pc. So i am here conatcting you lot. Much would be appreciated if you could help me. 

And as well as that i am missing this driver with this hardware id ACPI\VEN_HPQ&DEV_6001 which is a wireless button driver i think.

I accidently uninstalled it yesterday and i would like the link download. 

Thanks

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HP Support Agent
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Re: I can't launch Battlefield V after the last patch (PC)

@Apelxia
Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that your experiencing issue with battlefield games crashes after recent patch and wireless driver, I appreciate your efforts to try and resolve the issue. 

 

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

 Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

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Apelxia Honor Student
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Re: I can't launch Battlefield V after the last patch (PC)

Guess what... I did all of that will Intel and it now proves useless. I did it with EA Support as well. 

Im already on the 1809 update which is the latest. 

Still crashes....

 

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Re: I can't launch Battlefield V after the last patch (PC)

@Apelxia
I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

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