Refund for Hp Care Pack

[DavidV3]

Recently I purchased a care pack for my pavilion, however it turns out that the one I purchased is not compatible with my device.  Which procedure would I follow to get a refund?

[sandytechy20]

@DavidV3

Welcome to HP support community.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DavidV3]

I clicked on the link you sent me, and I don't see anything showing, continue as guest.

[asmita6658 · Accepted solution]

Hi @DavidV3

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

If you wish to help to community grow, you may simply select “Accept as Solution” and hit the purple thumbs up to say thanks for my efforts.

Have a good day ahead.