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DavidV3
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Solved!

Refund for Hp Care Pack

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HP Pavilion Notebook 14-al06061nr W2L31UA#ABA
Microsoft Windows 10 (64-bit)

Recently I purchased a care pack for my pavilion, however it turns out that the one I purchased is not compatible with my device.  Which procedure would I follow to get a refund?

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asmita6658
HP Support Agent
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Hi @DavidV3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

If you wish to help to community grow, you may simply select “Accept as Solution” and hit the purple thumbs up to say thanks for my efforts.

 

Have a good day ahead.

Asmita
I am an HP Employee

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3 REPLIES 3
sandytechy20
HP Support Agent
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@DavidV3

 

Welcome to HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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DavidV3
Author
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I clicked on the link you sent me, and I don't see anything showing, continue as guest.

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,383 1,440 1,799
Message 4 of 4
Flag Post
HP Recommended

Hi @DavidV3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

If you wish to help to community grow, you may simply select “Accept as Solution” and hit the purple thumbs up to say thanks for my efforts.

 

Have a good day ahead.

Asmita
I am an HP Employee

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation